Call Center

Our call center is fully staffed by trained, courteous billing specialists based in our Richmond, Virginia office.

You, your patients, attorneys, payers or other authorized parties are quickly connected to a staff member who can answer questions and solve problems related to account balances.

Our call center specialists have quick access to case files, claims status, payment histories, and insurance information for effective account resolution with a personal touch. If requested, we can also assist with establishing payment plans for patients with high out-of-pocket balances.

After-hours payments are accepted through an online payment portal which is available 24 hours per day, seven days a week.